Help & support

• Sign in / sign up: Use email or Google on the login screen. New accounts receive a one-time verification code to confirm your email.
• Reset password: Tap "Forgot password?" on the login screen and follow the email link.
• Update profile & wellness details: Open Settings to edit your location, garden, dietary, and wellness information anytime.
• Delete your account: Go to Settings → Account → Delete account. This permanently removes your data; deletion cannot be undone.

Premium is billed through your Apple App Store or Google Play account. You can manage or cancel anytime — your saved garden and journal data is preserved if your subscription expires.

Refunds are handled by Apple or Google according to their own policies. For help with a billing issue, use the contact form below and include your order or transaction ID.

• App won't load or content is blank: Check your internet connection and pull down to refresh. Close and reopen the app, or sign out and back in.
• Identification or plan generation fails: These need a connection. Try again on a stable network; very large photos may need to be retaken at a lower size.
• Photos not uploading: Grant camera and photo access in your device settings, then retry.
• Notifications not arriving: Enable notifications for the app in your device settings and check Settings → Notifications in the app.
• Still stuck? Use the contact form below — include your device, app version, and a short description.

Rooted Remedy provides educational information about gardening, plants, traditional remedies, food, and wellness. It is not a medical device and does not diagnose, treat, cure, or prevent any condition. Always consult a qualified healthcare professional before making changes to your care, diet, or supplements — especially if you are pregnant, breastfeeding, managing a condition, or taking medication. Never forage or consume a plant you cannot identify with certainty. In an emergency, contact your local emergency services.